Questions ?

You have questions ? Do not hesitate to contact us, our sales department is at your disposal!

We will respond to you as soon as possible (a few hours maximum).

contact@karma-yoga-shop.com

Here are the questions you often ask us:

# 1. Is your site safe? Can I order securely?

Answer: This site is 100% secure. And to tell the truth, we could even say that it is 300%. Here's why :

First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL of this page is there to remind you of this).

Most sites only secure their “shopping cart” and everything related to order payment. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.

Then, we took the services of the WORLD leader in website protection (McAfee) which monitors all the data passing through this site every second . He's there, he's watching, and he's making sure no one tries to hack the system).

And finally, regarding payment, we use Paypal and Stripe which are the benchmarks in terms of security of Internet transactions.

In summary, browsing and ordering from Karma Yoga Shop is 100% safe and secure.
You can therefore stroll here or there in this colorful boutique in complete peace of mind !

#2. I only received part of my order. How come ?

Answer: This is normal. Your items come from different locations and to avoid you waiting too long, we prefer to deliver your order as soon as one or more items are ready.

You will therefore receive your order in several packages (which allows the joy of discovering a new package in your mailbox to last over several days)

#3. I ordered more than 15 days ago and I haven't received anything yet.

Answer : Yes, this is normal. Delivery time is between 14 and 35 days.

It's much closer to 14 than 35 but sometimes it's a little longer.

This is because we work directly with producers, which allows us to offer you the best prices.

In any case, if you have not received your item within 60 days then we will refund you and you keep the item when you receive it.

***

Due to COVID-19 all postal deliveries are greatly disrupted and slowed down. As a result of exceptional preventive measures, we will not be able to reimburse packages that are still in transit.